Professional Liability Loss Control

To help prevent or minimize the majority of professional liability claims keep these three steps in mind:

Focus on effective communications with clients and staff alike.
Be consistent. Always follow the “invariable practice rule”— everything should be done one way, all the time, by everyone. Constantly search out the best way to handle every procedure and client issue; then, be sure everyone is following that practice. Keep in mind that consistency does not mean rigidity or immutability. If a better way to handle a particular issue or problem surfaces, set that as the new standard.
Document communications and procedures. If a contentious issue ever goes to court, documentation that can prove you have followed consistent procedures and practices can make the difference between a winning defense and a “he said, she said” battle of memories that’s almost certain to go the claimant’s way.

As a professional, you’re held to a higher standard than your clients. Use these three steps to help ensure you meet the standard clearly, consistently, and successfully. If you’d like help in structuring a loss-control program, please contact us. We’d be glad to help.

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