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E & O insurance
  errors and omissions and insurance
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  Professional Liability Loss Control

To help prevent or minimize the majority of professional liability claims keep these three steps in mind:

  • Focus on effective communications with clients and staff alike.
  • Be consistent. Always follow the “invariable practice rule”— everything should be done one way, all the time, by everyone. Constantly search out the best way to handle every procedure and client issue; then, be sure everyone is following that practice. Keep in mind that consistency does not mean rigidity or immutability. If a better way to handle a particular issue or problem surfaces, set that as the new standard.
  • Document communications and procedures. If a contentious issue ever goes to court, documentation that can prove you have followed consistent procedures and practices can make the difference between a winning defense and a “he said, she said” battle of memories that’s almost certain to go the claimant’s way.
As a professional, you’re held to a higher standard than your clients. Use these three steps to help ensure you meet the standard clearly, consistently, and successfully. If you’d like help in structuring a loss-control program, please contact us. We’d be glad to help.

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